SIGNAL / DIRECT CHANNEL
Get in touch with our
quantitative team.
Have questions about AI strategy bundles, institutional API access, or platform integration? Our 24/7 support & engineering team is ready to assist.
24/7 Support Desk
General & Technical Support
Live technical guidance for API configuration, execution alerts, and strategy setup.
support@neuron-ai.trader ↗
Institutional Desk
High-Volume & Fund Accounts
Custom algorithmic modeling, co-located order routing, and dedicated account managers.
institutional@neuron-ai.trader ↗
Global Desks
Command Hub Locations
London • New York • Singapore
Send Us a Direct Message
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Support Knowledge Base
Contact FAQs
Our support desk operates 24/7/365. Technical and execution inquiries receive an average response time of under 15 minutes. Institutional accounts have dedicated 1-on-1 Slack/Telegram support channels.
Our technical engineering team provides step-by-step guidance for connecting non-custodial API keys across major exchanges (Binance, Coinbase, Bybit, OKX, Kraken). Submit a message above or consult our documentation.
Yes. Institutional and high-net-worth accounts can work directly with our quantitative research team to build custom AI strategy bundles tailored to unique risk, asset, and yield targets.