SIGNAL / DIRECT CHANNEL

# Get in touch with our
quantitative team.

Have questions about AI strategy bundles, institutional API access, or platform integration? Our 24/7 support & engineering team is ready to assist.

24/7 Support Desk

### General & Technical Support

Live technical guidance for API configuration, execution alerts, and strategy setup.

support@neuron-ai.trader ↗
Institutional Desk

### High-Volume & Fund Accounts

Custom algorithmic modeling, co-located order routing, and dedicated account managers.

institutional@neuron-ai.trader ↗
Global Desks

### Command Hub Locations

London • New York • Singapore

## Send Us a Direct Message

Fill out the form below and a quantitative specialist will reach out within 15 minutes.

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Support Knowledge Base

## Contact FAQs

Our support desk operates 24/7/365. Technical and execution inquiries receive an average response time of under 15 minutes. Institutional accounts have dedicated 1-on-1 Slack/Telegram support channels.
Our technical engineering team provides step-by-step guidance for connecting non-custodial API keys across major exchanges (Binance, Coinbase, Bybit, OKX, Kraken). Submit a message above or consult our documentation.
Yes. Institutional and high-net-worth accounts can work directly with our quantitative research team to build custom AI strategy bundles tailored to unique risk, asset, and yield targets.